Xetec Wave
Xetec cmms


Electra E6 Electrical CAD Software
Electrical Control System CAD Design
Visio based Electrical Schematic Drawings

Xetec Limited Sales, Shipping, Cancellation and Returns Policy.

Our products are available in downloadable format only. All sales are provided with a link to download the release version of our software. A serial number together with an invoice will be emailed to the customer upon order processing. All purchased software are required to be activated online within 30 days upon entry of a valid serial number. If unable to activate online, please contact support@radicasoftware.com for email activation. International orders are welcomed, please contact sales@xetec.eu.

Order Processing.
Orders are processed Monday through Friday (9am-5pm), excluding local holidays. We strive to process your order within 48 hours and if your order is delayed due to any circumstances, you will be notified by email within 48 hours. Xetec Limited reserves the right to hold any order for a security review, and if your order is affected, you will be notified by email.

Duties and Taxes.
International orders may be subject to brokerage fees, import tariffs, custom import duties, custom clearance fees, value added taxes, as well as local taxes, and may also be subject to withholding tax obligations. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from Xetec Limited, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Cancelling an Order.
You may cancel an order within 24 hours of placing your order. We normally process your order within 24-72 hours and we are not able to cancel your order once they have been marked as delivered.

Return Policy.
Products sold by Xetec Limited are non-returnable, except as stated in the End User License Agreement (EULA). Customers are advised to download the Trial versions of the product for evaluation before purchasing.

If you have any questions and require additional information, please contact us at sales@xetec.eu.